A massive service outage of Research In Motion Ltd.'s (Toronto:RIM.TO - News; NasdaqGS:RIMM - News) BlackBerry e-mail that frustrated thousands of users across North America earlier this week was caused by a noncritical software upgrade, the Wall Street Journal reported on its Web site on Thursday.
The crash left politicians, lawyers, business executives and other so-called "CrackBerry" addicts without wireless e-mail service on Tuesday night and into Wednesday.
The disruption was caused by the implementation of a "new, non-critical system routine" that hadn't been tested sufficiently, the Journal reported, citing RIM.
RIM is still reviewing the reasons but has ruled out security and capacity issues, hardware failures and core software failures, the paper said.
A RIM spokesperson could not immediately be reached for comment.
RIM has about 8 million subscribers that use its ubiquitous BlackBerry devices.
On Thursday, the stock fell $1.88 to close at $132.49 on Nasdaq. On the Toronto Stock Exchange, it declined C$1.92 to close at C$149.85.
($1=$1.13 Canadian)
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